Information We Collect
At our organization, we are committed to protecting your privacy and ensuring that any personal information you provide is handled responsibly and securely. We only collect information that is necessary to provide our services, process donations, communicate with our supporters, and improve your experience when using our website.
Personal Information
When you interact with our website or services, we may collect personal information that you voluntarily provide, including when you:
- Make a donation
- Register as a volunteer
- Subscribe to our newsletter
- Complete a contact form
- Request information about our programs or services
- Participate in campaigns, events, or fundraising initiatives
The personal information we may collect includes:
- Full name
- Email address
- Telephone or mobile number
- Postal or physical address
Donation Information
If you make a donation, we may collect information necessary to process and manage your contribution, including:
- Donation amount
- Date of donation
- Donation history
- Payment confirmation or transaction reference
For your security, we do not store your banking details, debit card information, or credit card information. All online payments are processed securely through trusted third-party payment service providers.
Communications
When you contact us by email, telephone, social media, or through our website, we may collect:
- The contents of your message
- Any documents or files you choose to send
- Information you voluntarily provide during correspondence
- Records of our communications to help us respond to your enquiries and improve our services
Volunteer Information
If you apply to become a volunteer, we may collect additional information relevant to your application, including:
- Contact details
- Areas of interest
- Availability
- Relevant skills or experience
- Any other information you choose to provide
This information is used solely to assess and manage volunteer opportunities.
Newsletter and Marketing Information
When you subscribe to our newsletter or other communications, we collect your contact details so we can send updates about:
- Our projects and impact
- Upcoming events
- Campaigns and fundraising initiatives
- Volunteer opportunities
- News and announcements
You may unsubscribe from these communications at any time by following the unsubscribe link included in our emails or by contacting us directly.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically to help us maintain website security, improve performance, and better understand how visitors use our website.
This information may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Time spent on pages
- Referral website
- Clickstream data
- Cookie and tracking information
This information generally does not identify you personally but helps us improve the functionality and user experience of our website.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Analyse visitor traffic and usage patterns
- Enhance your browsing experience
- Support website security
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the website.
Information You Choose to Provide
You may choose to provide additional personal information when participating in surveys, submitting testimonials, registering for events, or communicating with us. Any such information is collected only for the purpose for which it was provided and handled in accordance with this Privacy Policy.
Children’s Information
We do not knowingly collect personal information from children unless appropriate consent has been obtained from a parent or legal guardian where required by applicable law. If we become aware that personal information has been collected from a child without the necessary consent, we will take reasonable steps to delete that information promptly.
Why We Collect Your Information
We collect your information to:
- Process donations securely
- Respond to enquiries and requests
- Provide support and assistance
- Manage volunteer applications
- Send newsletters and updates (where you have opted in)
- Improve our website and services
- Comply with legal and regulatory obligations
- Maintain accurate records for reporting and administration
We collect only the information that is necessary for these purposes and retain it only for as long as required by applicable laws or legitimate business needs.